Phone line supervision is one of the great and mandatory tools for any enterprise telephony product. Asterisk is proposing this feature based on the SIP protocol tools but each phone (or softphone) is implementing it through a proprietary approach. In addition to the supervision the line pickup tool is important and sometimes not easy to configure.
It is generally simple to supervise a phone line with the SIP toolkit, but in order to pickup the line an interaction with the PBX is required: by hitting the button near the supervised line a call should be placed with a specific prefix. The Aastra 53i phone is implementing this feature really easily and targeting the Asterisk solution. This article shows how simple it is to configure.
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Posted by: Alexandre Chauvin-Hameau, on 07/23/2007 | [Aastra, BLF and pickup] | Trackback | Popularity: 10%
In traditional telephony we are generally using the line supervision feature, more often in enterprise. Supervision feature is used to see the status of someone else’s phone line on our phone (or soft phone). It is useful to check availability prior placing a call to this person or to see if the phone is ringing in order to pickup the line in case the person is not at his desk. In order to put this feature in place we should establish a real time dialog between the phone and the PBX system in order to have the status of the supervised line which is not following the distributed model of IP telephony.
This article is providing some elements to understand how it works and how to configure it on the Asterisk solution.
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Posted by: Alexandre Chauvin-Hameau, on 05/02/2007 | [1.4, extensions.conf, pickup and SIP] | Trackback | Popularity: 37%
