On peut être passionné par la téléphonie et prendre soin de soi : "Faites du sport, faites du vélo" est la devise du site d'e-commerce lancé par l'un des auteurs de Panoramisk : bikeo. Si vous faites du vélo, que ce soit en ville, sur la route ou sur les chemins plus accidentés, n'hésitez pas à aller faire un petit tour sur www.bikeo.fr pour vos prochains achats verts.
En plus leur plate-forme de téléphonie utilise Asterisk, comme quoi on peut la convergence est une réalité.

Pages: 1 2 3 4 5 6 7 8 9 10 11 12

1. Do you already have a telephony system?
2. Is your IP network ready for voice?
3. Do you have analog equipment or lines?
4. Is your voice installation split on multiple location?
5. Are you using wireless phones on your system?
6. Do you need a call billing feature?
7. Are you planning an outsourcing process of the telephony system?
8. Does telephony needs to be linked to computer systems?
9. Are you planning to exchange voice over IP traffic with telcos or partners?
10. Are you using a call-center?
11. Are you monitoring or recording your phone calls?
12. Are you using a automated call system?

12- Are you using a automated call system?

One of the common CTI application used in call-center is the automated call system. In a nutshell it is a system that dials out people’s number listed in a database and do a pre-verification prior commuting the call to an operator. It checks if someone answers, if it is an answering machine or a fax, if there is a busy tone or any error. This pre-check allows a real productivity gain versus having the agent dialing the number directly.

This feature would probably be used by other kind of companies in order to send advertisement or do some polls.

If you plan to use this kind of application on your new IP telephony system, for sure it needs to be easily plugged to the prospecting application targeted. Once more, SIP is probably the good candidate as signaling protocol between the telephony system and the computer application.

Conclusion

Now that you are here¹ you may probably have a clearer idea of all the impacts and issues to be solved prior choosing your new telephony solution. This list of 12 points is really a first pass on some questions you have to put together during your investigation, the new solution should also meet some standard criteria like efficiency, cost or support.

On the other hand, no need to be scared by all these questions; IP telephony is today a really mature technology and most offers on the market are stable, rich and efficient. If you reached this site you may know that Asterisk is also a very strong offer on the market today and validate the IP telephony concept based on standard SIP solutions. We can also mention some other solutions like FreeSwitch or OpenSER. The most important point is not technology but that the market is today very active and solutions are available at a cost dropping down quickly.

It is probably the good time to move towards the next generation of telephony systems.

Lastly, if all these questions seem to be too complex or still obscure, don’t hesitate to ask for help to a specialist, some very valuable consultant are ready to help.

1. and I do thank you so much for this trip [↩]

Pages: 1 2 3 4 5 6 7 8 9 10 11 12