Annonce

On peut être passionné par la téléphonie et prendre soin de soi : "Faites du sport, faites du vélo" est la devise du site d'e-commerce lancé par l'un des auteurs de Panoramisk : bikeo. Si vous faites du vélo, que ce soit en ville, sur la route ou sur les chemins plus accidentés, n'hésitez pas à aller faire un petit tour sur www.bikeo.fr pour vos prochains achats verts.
En plus leur plate-forme de téléphonie utilise Asterisk, comme quoi on peut la convergence est une réalité.

12 questions before moving to IP telephony

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10- Are you using a call-center?

A call-center brings up in mind some huge places with hundreds of people over the phone. Even if this image is somehow a good one, call-center features can also benefit to smaller organization. Some people providing their customers with information or support can quickly be turned to a call-center, phone grouping or simple queue management are the beginning of such activity.

Generally speaking, call-center can be used either to provide service based on incoming calls, like for a support center, or on outbound calls like in a polling agency. The PBX system should manage the agents, the fact they are online or off line, how much calls they get (or place), and so on.

Since IP telephony is closer to the computer world than traditional telephony systems, the new solutions available on the market are most of the time proposing some call-center features for few phones. Some are available in the initial package, others are proposed as an option but most of the time cost effective for few operators. It can be a good opportunity to think about call-center organization and features when changing the telephony system.

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